Privacy Policy
Last updated: October 2026
ESI Elevator Solutions Inc. ("ESI", "we") respects your privacy. This policy explains what personal information we collect through elevatorsolutions.ca and how we use it.
What we collect
When you contact us through the website, by email or by phone, we collect the information you choose to give us: your name, email address, phone number, company or building name, building location, details about your elevators, and any documents you send, such as a depreciation report or maintenance contract.
Like most websites, we also collect basic usage data, such as pages visited, browser type and the site that referred you, through cookies and analytics tools.
How we use it
We use your information to respond to your inquiry, prepare quotes, deliver our services and keep records of our work with you. We use website usage data to understand how the site is used and improve it. We do not sell your personal information.
Who we share it with
We use trusted service providers to run our business: a customer relationship management platform to receive and manage inquiries, email and document storage, website hosting, and website analytics. These providers process information on our behalf and may store it on servers outside Canada, including in the United States. We do not share your information with elevator contractors or other third parties without your permission, unless required by law.
Cookies
The site uses cookies for analytics and to make the contact form work. You can block or delete cookies in your browser settings. Some parts of the site may not work as intended if you do.
How long we keep it
We keep personal information only as long as we need it for the purposes above or to meet legal and business record-keeping requirements.
Your choices
You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent to us contacting you, by emailing info@elevatorsolutions.ca.
Contact
Questions about this policy can be sent to info@elevatorsolutions.ca or by mail to ESI Elevator Solutions Inc., 1055 West Georgia Street, Suite 2100, Vancouver, BC V6E 3P3.